Thank you for choosing VipCheap. If you have any questions, suggestions, or complaints while using the platform, please contact us via the following methods, and we will handle it as soon as possible.
Email Support
Official Email: support@vipcheap.com (Priority for orders, complaints, suggestions; replies within 24 hours on workdays)
Working Hours
Working Hours: Mon-Fri 9:30-18:30 (Service available on holidays, response time may be delayed up to 48 hours)
Feedback format
Feedback Requirements: Please provide your username, order number (if any), problem description, and relevant screenshots for us to locate and resolve the issue efficiently.
Reminder: Do not contact customer service via unofficial channels to avoid scams. The platform will never ask for your bank card password, SMS verification code, or other sensitive information.
Account Appeal
Account Appeal: If you have objections regarding account bans or card processing, you can appeal via the email above. The platform will provide feedback on the result within 5 working days.
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